Assessment of Emotional Intelligence in Health Care Delivery among Nurses in Olabisi Onabanjo University Teaching Hospital

Abstract

Background: Emotional intelligence (EI) plays a crucial role in healthcare, particularly in nursing, where it enhances communication, teamwork, and compassionate patient care. Despite the growing global interest in EI, limited research has been conducted in Nigeria on its impact among nurses.

Objectives: This study aims to assess the knowledge of emotional intelligence among nurses in Olabisi Onabanjo University Teaching Hospital (OOUTH), evaluate their self-perception of EI, and determine its influence on healthcare delivery. The research seeks to highlight the importance of EI in nursing education and practice to enhance the quality of patient care.

Methodology: A descriptive cross-sectional study was conducted using a structured questionnaire administered to 165 randomly selected nurses across various departments at OOUTH. Data were analyzed using descriptive and inferential statistics with SPSS version 23.0, with significance set at p<0.05.

Results: Findings revealed that 100% of the respondents had a high level of knowledge of EI, with a mean score of 11.2±0.6. Additionally, 90% of nurses acknowledged a strong influence of EI on healthcare delivery (mean score = 30.1±5.8). Furthermore, 82.7% exhibited a high level of self-perception of EI, particularly in self-awareness, stress management, and empathy. Nurses who demonstrated higher EI were better able to handle workplace challenges and provide patient-centered care.

Conclusion: The study underscores the critical role of emotional intelligence in nursing practice and healthcare delivery. Integrating EI training into professional development programs can enhance nurses' ability to manage emotions, interact effectively with colleagues, and deliver compassionate patient care. Regular assessment and reinforcement of EI competencies should be incorporated into nursing education to improve overall healthcare outcomes.